Reach is the first Palestinian-based Contact Center that offers outsourcing services to provide a performance- driven and high quality experience. It aims to fundamentally reshape the understanding of call center outsourcing and customer relationship management (CRM) through strategic solutions that fulfill its clients’ overall needs. Reach facilitates ‘Business Performance Improvement’ rather than mere cost savings and is a notch closer to 'Business Transformation Outsourcing'.
Reach employees answer roughly 45000 calls per day using CISCO UCCE Technology equipment and systems. The specialization of the contact center leads to improved current customer care and service via cost saving measures.
As a service provider company, Reach is designed to offer solutions to customers through multiple channels—voice, IVR, and email & web collaboration. The company seeks to build strong client relationships and strategic partnerships in the region through excellent services, dedicated people and superior technology. This will result in an exceptional customer rating model (CRM) product for better ability to classify and segment customers and increase the outsourcing value.
Reach operates a 24/7 contact management center. Our team is ready to handle your needs around the clock, and our resilient technical infrastructure has been designed to allow full business continuity with no interruptions.
