YP

 JBOSS Support Resource:

Job Summary:

We are now looking for JBOSS competent customer support engineer to join support team in Palestine and be based in Ramallah City. You will be responsible of JBOSS solution deployed in customer network.

Responsibilities:

• Customer request handling


• Developing and maintaining relationships


• Working for Telecommunication companies JBOSS deployed solution as part of the IT transformation program, fulfilling the following tasks:
  
  • CSR ( Customer Support requests) handling according to SLA with customer.
  
  
  • Solution fault isolation, fault investigation, fault resolution , and reporting.
  
  
  • Work in solution updates: pre-update preparation, post update checks, etc.
  
  
  • Emergency Support readiness 24X7 as part of on-call team.
  
  
  • Proactive ad-hoc checks, early warning reports with result analysis and corrective actions.
  
  
  • Planned Upgrades and maintenance releases.