YP

Role Summary:
Supervising and following up all Showroom related issues, employees, quality of service and reporting in addition to follow up overall showroom monthly target.

Duties & Responsibilities:

Proposing and participating in the development and improvements of the existing processes, policies and procedures.
Planning the duties and shifts with accordance to the customer traffic and ensuring the staff report to work promptly and complete their duty hours.
Assuring that each Showroom Sales Executive is providing appropriate solutions and answers to customers' questions and/or problems.
Assuring that each Showroom Sales Executive is taking all the opportunities to promote our products & services.
Evaluating Showroom Sales Executives performance as per defined quality performance criteria's.
Producing and participating in the analysis of daily, weekly and monthly activity reports.
Organizing regular service centre staff meetings and identify opportunities and develop new strategies to optimize the team's performance and the service level in general.
Managing Showroom sales executives from all sides, including but not limited to maintain high level of motivation, recommending any necessary training, and providing any kind of support needed to maintain high level of service.
Having strong knowledge of tools & equipment’s provided, and to ensure correct entries and transactions are executed by the Showroom Sales Executive.
Ensuring proper reconciliation and reporting of daily revenue and cash management.
Maintaining the equipment’s and inventory.
Upholding the appearance of a clean environment and, moreover, with the assistance from Marketing Department, implementing innovative ways to attract and gain customer attention to the service centre and Wataniya products and services.
Ensuring the security and safety of the staff and assets preventing accidents, hazards or theft.
Ensuring that the team respects the corporate policies on confidentiality.