YP

Position Summary

A Customer Service Officer interacts with customers via inbound call or email to provide them with information to address requests regarding products and orders. Provides exceptional customer service, promptly and accurately when responding to the customer requests.

Key Responsibilities

• Responds to and resolves customer requests including processing orders, requests for pricing, product availability, delivery, billing questions as well as returns and cancellations.


• Answers product inquiries, and support customer in facilitating communication for technical assistance as required


• Works with other departments within Arcomed Co. and with our Suppliers to find solutions for customers.


• Accountable for resolving customer complaints (First Call Resolution) and escalates issues as appropriate.


• Follows established service quality standards and meets established processing times and follow-up actions in accordance with departmental standards (after call work, order accuracy etc.)


• Fills customer information and orders on the system and follow ups delivering goods to customer


• Obtains all relevant information to handle customers inquiries


• Complete suppliers orders both internationally and locally to meet customer orders on time.